Desktop App for Clients: Why We Include It for Free
Every Andes Tech Hub client receives, at no additional cost, a native desktop application (Windows) customized with their company logo and brand colors. It's not a browser shortcut — it's a real application that installs on your computer and works as your customer service command center.
What can you do from the app?- View conversations in real time: All of your AI's interactions with customers, organized by channel.
- Manage prospects: Full lead panel with contact data and history.
- Configure your AI: Adjust responses, schedules, routing rules, and behavior.
- Receive notifications: Real-time alerts when a qualified prospect contacts you or when the AI needs human intervention.
- View metrics: Dashboard with service statistics, response times, and conversions.
There are both strategic and practical reasons:
For you (the client)
- Instant access: One click on your desktop, no searching for URLs or remembering passwords.
- System notifications: Native Windows alerts that don't get lost among browser tabs.
- Performance: The app loads faster than a website and uses fewer resources.
- Partial offline: You can view locally cached data even when your connection fluctuates.
For your business
- Perceived value: Having your own app with your logo feels like custom software, not another generic SaaS.
- Team adoption: It's easier for your team to use something on the desktop than something they need to find in a browser.
- Differentiation: Few AI platforms in Chile offer a dedicated native app for their clients.
The app is built with modern technology (Tauri + React) that combines the lightness of a web application with native app performance. It takes up less than 20 MB of space, updates automatically, and connects securely to your ATH panel.
Is it really free?Yes. The desktop app is included in all ATH plans at no additional cost. There are no hidden fees for installation, updates, or app support. It's part of our value proposition: we believe our clients deserve enterprise-level tools without paying enterprise prices.
AvailabilityThe app is currently available for Windows 10 and 11. The macOS version is in development and expected in 2026. The app is downloaded directly from your ATH panel once your plan is activated.