Human Supervision Panel: human supervision between AI Employees and your customers
Artificial intelligence is fast, consistent, and affordable. But it's not perfect. There are situations where a human catches nuances the AI can't: the tone of a frustrated customer, an ambiguous request, a sales opportunity that requires a personal touch.
ATH's Human Supervision is a safety layer that ensures your company never gives an inappropriate response, loses a sale due to lack of empathy, or escalates a problem by not knowing when to intervene.
How does it work?- Real-time review: A team of human supervisors monitors your AI's conversations as they happen.
- Intervention when needed: If the AI doesn't know how to respond, or if the supervisor detects the conversation needs a human touch, they step in directly.
- Quality scoring: Every conversation receives a quality score. If the average drops, the AI configuration is adjusted.
- Smart escalation: When a situation is critical (serious complaint, legal request, real urgency), it's immediately escalated to the right person at your company.
- Accuracy of the information delivered by the AI
- Tone and professionalism of responses
- Missed sales opportunities
- Situations requiring human empathy
- Inquiries outside the AI's trained knowledge
- Zero incorrect responses: If the AI doesn't know something, a human responds.
- Rescued sales: Prospects the AI couldn't close are handled by a human with sales techniques.
- Peace of mind: You know there are human eyes reviewing what your AI says on your behalf.
- Continuous improvement: Supervision data is used to better train the AI month over month.
They're professionals trained in customer service, sales, and business communication. They work from our office and are available during extended hours. They know the products and services of every client they supervise and receive ongoing training.
PricingHuman Supervision is an add-on available on all plans for an additional $99.000 CLP/month. It's not mandatory — your AI Receptionist works perfectly without supervision — but it's highly recommended for businesses that prioritize quality and want zero margin for error.